Understand how we’re handling the Field Safety Notice and know what to expect
We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating.
While we work with our healthcare providers to make replacement devices available to patients as quickly as possible, we want you to feel informed about the remediation process and confident in your new device.
For further information, and to read the Field Safety Notification (FSN 2021-05-A & FSN 2021-06-A), visit philips.com/src-update
Healthcare providers and distributors will directly register affected devices with Philips for remediation.
While you are not required to register your device(s), you can check whether your device is impacted by viewing the affected device list. If you find that your device is affected, you should talk to your doctor about whether to continue therapy.
2. Processing your order
We’ll start processing your replacement device order once:
Your Healthcare Provider (HCP) registers your device
A device becomes available
Once your HCP receives devices from Philips, they will contact you directly. You do not need to take any further action at this stage.
3. Keeping you updated
Although we have started to ship new devices and increased our production capacity, we expect to complete our remediation program for the majority of registered devices in late 2022.
If you would like to find the latest information and updates, visit our social media channels, or read our FAQs by clicking the link below.
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