Healthcare providers are continually challenged to deliver optimal clinical and operational quality at lower cost across complex environments. To support delivery, providers often engage multiple suppliers through separate and inconsistent service agreements.
Philips Managed Maintenance Services go beyond traditional break-fix, providing OEM standard, vendor agnostic quality and performance across all medical equipment, delivered through one contract and one contact.
Philips takes full responsibility for asset management and maintenance, working against agreed SLAs, enabling providers to optimise their time, while benefiting from improved system availability, service resilience, improved cost certainty, reduced staff pressures and improved patient experience.
Philips’ ability to provide asset planning and optimisation services, combined with performance management solutions, offers a platform to deliver operational, clinical and financial control, empowering providers to drive change and ultimately extend the partnership towards further transformational solutions.
Asset and programme management provides a platform for the core Managed Maintenance solution with full cost-certainty, based on accurate data, service records and reporting.
All fully supported by a Philips Customer Delivery Manager and Helpdesk.
Going beyond a traditional service - value-added solutions enable Trusts to optimise asset usage and performance, and introduce long-term asset and financial planning.
Enhanced training and education on new and upgraded assets throughout the partnership.
Transferring the risk and complexity of managing planned preventative and reactive maintenance with multiple suppliers across all assets, providing an easy-to-use consistent ‘right-sized’ service with guaranteed levels of equipment availability.
Right equipment, right place, right time.
High service availability improves patient confidence, resulting in improved timeliness and quicker outcomes.
Significant reduction in maintenance administration through one contract, one contact – releasing more time for patient care and staff education.
Our asset management systems provide a point of reference and tools, enabling greater control of long-term asset lifecycle management and replacement.
Asset management systems provide accurate information and service records enabling detailed performance reporting, regulatory compliance and quality control.
Flexible, transparent fixed-cost solutions, optimised to deliver OEM level quality and performance to meet healthcare providers’ service delivery requirements.
Providing access to asset performance data, right-sized equipment usage and maintenance requirements, maximising patient throughput and clinical outcomes. KPIs allow performance to be measured and ensure a guaranteed level of service.
One contract and one contact to engage stakeholders, aligned around shared goals and deliver a platform for growth.
Delivering continuous technology improvement at ASL CN2, Michele and Pietro Ferrero Hospital, Verduno, Italy
Enhancing quality and efficiency at München Klinik, Germany
Sustained provision of services at Royal Victoria Hospital, Belfast
You are about to visit a Philips global content page
Continue